PACKED WITH FEATURES
Call Revolution is the new way to manage your 1300 and 1800 inbound numbers. Packed with features that give you more control and enhance your business operations.
TAKE CONTROL OF CALL ROUTING
If you have ever had to wait days for your telco to change the routing destination of your 1300/1800 number you will love having the ability to log in at anytime from anywhere and make the changes yourself. Companies that offer after hour services love this feature as do businesses that do not have a permanent office to take calls.
MISSED CALLS ARE NO LONGER MISSED OPPORTUNITIES
Business owners and managers love Call Revolution’s missed call feature. If any calls to your 1300/1800 service are unanswered a missed call notification will be immediately sent to the email of your choice. The notification includes the incoming call number that was not answered so a call back can be arranged and the enquiry can be dealt with.
MULTIPLE SITES OPERATING ON ONE NUMBER
Companies that have multiple offices enjoy the benefits associated with area based call routing which enables incoming calls to be routed to different destinations based on the incoming caller’s geographical location. Call Revolution can route calls based on the incoming callers state or even route calls based on the incoming caller’s postcode and the destinations can either be fixed line phones or mobiles.
CALL RECORDING FOR COMPLIANCE AND TRAINING
Call recording offers many benefits to businesses including quality control and training for new and existing staff. Call recording has also assisted a number of our clients to effectively deal with customer complaints. All incoming calls can be recorded and stored within your user portal for a period of 30 days or you can choose to have them automatically transferred to a different storage location of your choice and stored indefinitely.
DIRECT CALLS TO THE RIGHT PEOPLE
IVR (Interactive Voice Control) is a simple way to direct inbound calls to recipients based on customer keypad choices. A well structured IVR can free up staff to focus on other business tasks and create a better customer experience by ensuring their call routes to someone with the ability to deal with their specific enquiry. Many clients also love the fact that IVR choices can route directly to mobile phones.
REPORTING AND ANALYTICS
You cannot manage if you cannot report and Call Revolution’s reporting tools give business access to detailed call reports and schedule automated recurring reports. Gain instant insight into the amount of calls being received, the time taken to answer calls, missed calls and establish call patterns to assist with staffing. In fact you can download a .csv file of every call that passed through the platform.
